Audi Twin Cup: the Service World Championship
- Audi technicians and service advisors from 41 countries in the international finals in Berlin
- Focus on technical know-how and customer orientation
- Team from Austria takes the international Audi Twin Cup
Service capital Berlin: The German metropolis adopted this new title last weekend when 234 Audi technicians and service advisors from 41 countries gathered in the city on the River Spree to crown the Service World Champion in the international finals of the Audi Twin Cup. Excellent technical know-how and customer orientation were once again the keys to success in the competition. The team from Austria best exemplified these qualities and claimed the 2012 Audi Twin Cup.
“Premium service is about teamwork. When technicians and service advisors work hand in hand and apply their product knowledge and customer orientation, a visit to the workshop becomes a service experience. This was demonstrated once again at this year’s Audi Twin Cup,” said Bernd Hoffmann, Executive Director Service and Genuine Parts at AUDI AG, at the award ceremony in Berlin on Saturday.
Each year, technicians and service advisors from Audi partners worldwide compete in the Audi Service World Championship and demonstrate their qualities in numerous disciplines. From skilled vehicle fault diagnostics to customer interaction to the optimal correction of simulated faults: The Audi Twin Cup puts the entire service spectrum to the test.
78 teams from 41 nations qualified for the finals in Berlin this year. After more than six months of intensive preparation and hard competition, they won through in their national competitions in which a total of some 3,000 teams comprising more than 9,000 technicians and service advisors took part.
The winner of the 2012 Audi Twin Cup is the team from Porsche Inter Auto Vienna in Austria. Rupert Stadler, Chairman of the Board of Management of AUDI AG, congratulated the winning team for its outstanding performance in a video message. Finishing second at the finals in the German capital was the Turkish team from Doğuş Oto Maslak in Istanbul. The team from the German Autohaus Gehlert in Freiburg took third place.
The Audi Twin Cup was first held in 1996. This year, teams from India and Taiwan competed in the international finals for the first time.